Join over 5, 500 people who receive bi-weekly Customer Care tips and industry news sum-up. Bad customer service—when you’re not at its mercy—can be pretty funny. In fact I ended up buying him all the seasons on DVD and to this day he watches the episodes over and over. Seinfeld Customer Service Example Posted by Rami Kantari. A truce between customer and company, a promise to do better, and a regonition of the humanity and hardships on both sides. Customer service expert Shep Hyken shares his story of a taxi driver who exemplified quality customer service. Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. This spirals into a funny exchange between them that is mostly based in reality. Business owners can seriously learn from ‘The Soup Nazi’ to boost their customer service. Nominate Rami Kantari for a social media award in the Shorty Awards. Email This BlogThis! Although Jerry Seinfeld's fee is famously higher up the keynote speaker's pay scale than Micah Solomon's, I think of us both as consultants and speakers on customer experience and customer service. There are myriad other examples of poor CX in Seinfeld — the show’s plots are overwhelmingly based around amusing and relatable interactions between consumers and businesses. His tips are not only useful for aspiring standup comedians, but also have broader applications for writers looking to add comedic elements to their own work. Seinfeld’s Soup Nazi had a Stalin-like mustache, he ordered customers around and his bans for the disobedient lasted a week, a year, or until the end of time. The misadventures of Jerry Seinfeld and his friends continue in this second series of Seinfeld. Although Seinfeld's fee is notably higher up the keynote speaker's pay scale than mine, like Jerry, I consult and speak about the customer experience and customer service. It gives me the focus and put me in front of my computer to do the work. – Forrester Tweet this 3. Does that sound right? Feel free to call, email, fax, or write anytime to ask questions, make changes, or cancel your account. In your answer, be prepared to give specific examples of good customer service, either from your work experience or from your personal experiences as a consumer. Customers will always want a feature, a perk, a discount or a refund. Death is number two. Sometimes you must turn down a customer service request in a polite way. Since I have seen so many episodes I can tell you that there is a lot we can learn about customer service from this show. Increasingly, those at-the-ready answers need to accurate, online and easily accessible. For example in the clip below the Car Rental company does not have a car ready for Jerry. Follow up with these customers and discuss their suggestions. My dad used to be obsessed with the show Seinfeld. You can read more about this in our recent review of the “Everything Store” a book about Jeff Bezos and the rise of Amazon. Jerry Seinfeld is one of the most recognized comedians in the world. Global retail powerhouse Amazon has an unswerving customer service focus. Nearly 60% of customers say a company website is the first place they go when looking for answers to a customer service question, according to a recent IntelliResponse Systems Inc. study. 1. Former WD staffer Jess Zafarris crossed paths with Jerry Seinfeld, who shared a five-step rundown of his comedy writing process. Pin It. — Jerry Seinfeld. Pain is knowledge rushing in to fill a void with great speed. Here are the 30 ways you can say no and how to do it without ruining a great customer relationship. For example, I know that every morning, one of my main tasks is to write 1,500 words of content for this blog, and because my action planner is just right in front of me, I can see it clearly and in an instant, I know what I needed to do. And to my way of thinking, the Seinfeld Customer Experience Theorem is directly applicable to almost any business. Share to Twitter Share to Facebook Share to Pinterest. Dubai Training Courses. 40 Eye-Opening Customer Service Quotes From www .forbes .com - March 4, 2014 10:20 PM Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Seinfeld Customer Service Example Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Follow this blog with bloglovin. During the time the episodes were broadcast, these were customer service interactions that the population was used to and, unfortunately, expected. 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